Q&A

My KATE brush-pen eyeliner produces dry lines. Why is it? 

A brush-pen eyeliner may create dry lines if the fluid has not spread through the brush tip sufficiently or makeup such as eye shadow is on the brush tip. 

If it does not produce the color at the beginning of use, press the brush down against a piece of paper and wiggle it a few times until the fluid sufficiently spreads through the brush tip and produces the color on the paper. Do not press it down too hard or you may damage it.

If it stops producing the color during use, wipe the brush tip with a tissue to remove makeup such as eye shadow before continuing. 

Kanebo brush pen type - how to put out liquid

Press the brush down all the way and wiggle it. This will facilitate spreading of the fluid through the brush tip. 

Do not press the brush too hard. 
Pressing too hard may damage the brush.

Do not shake the product.
The fluid may leak inside the cap and spatter your clothing when you remove the cap. 

I found that my KATE brush-pen eyeliner had leaked when I removed the cap. Why is it? 

A brush-pen eyeliner may leak due to a physical shock such as shaking or dropping. 
If you forcefully remove the cap after the product leaked inside the cap, the fluid may spatter your clothing. Remove the cap slowly. If you notice a leak, wipe the fluid completely from the brush tip and inside the cap, then replace the cap. 

Subject products: 
・KATE SUPER SHARP LINER EX
・KATE EYE FRAME DESIGNER
・KATE SOFT BLACK LINER
・KATE EYE SHADE MARKER
・KATE DOUBLE LINE EXPERT

Do not shake the product.

Remove the cap slowly.

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